Safety
BASIC – The indicator on my PINGI product seems worn, can I still use my PINGI?
The indicator on your PINGI will show signs of wear and tear over time. This is normal. The product can still be used however. To see when PINGI fully saturated and ready to be recharged, you can check the weight of your Pingi. When saturated your PINGI will weigh approximately the sum of its empty weight and its absorption capacity. So if you own a PINGI Sachet 250 g. with an absorption capacity of 100 cc, the total weight when saturated will be +/-250 + 100= 350 g.
BASIC – The indicator on my Pingi changes to pink very quickly. What can I do?
When this occurs, we suggest you increase the recharging time in your microwave oven to between 5 and 7 minutes. Be sure to lay a saucer under PINGI.
BASIC – The indicator shows various stains. What can be wrong?
The indicator is very sensitive, because it needs to react to small variations in humidity. When the indicator comes into contact with liquid water by accident, the indicator might start to show stains. Therefore always recharge PINGI with the indicator facing upwards. Also, some microwave ovens are not properly ventilated. A small layer of condensated water can form on the cloth. Please refrain from touching the indicator when it is wet to avoid damage.
ALL – I have placed PINGI in my parked camper/caravan, but the air remains musty. Why is this?
After being used for a season, a camper/caravan can get really moist inside. The mattresses, pillows and similar items can literally contain many liters of moist. It is recommended to remove such items from the camper/caravan before parking it for the off-season. Before locking it up it is also strongly recommended to give the camper/caravan time to air, so the largest part of moist can escape. After removing the mentioned items and proper ventilation, you can place 2 or more PINGI dehumidifiers inside (The same goes for boats) PINGI XL is ideally suited for these tasks.
BASIC – Brown spots have developed on the PINGI fabric. Why is this?
In a microwave oven that is not cleaned well, there can be a layer of grease at the bottom. In contrast to water, this grease does not evaporate and will become very hot in the microwave oven where it touches the bag. This can leave scorch marks on the bag and can even lead to damage of the bag. Prevent the bag from touching grease and recharge PINGI on a double-folded kitchen paper or a clean saucer.
BASIC – I have to recharge PINGI every few days. Is something wrong with my PINGI?
When this happens we advise you to increase recharging time in the microwave to 5 to 7 minutes. Please do not forget to place PINGI on a clean saucer before recharging it.
BASIC – The indicator on my Pingi repeatedly changes to pink, but then changes back to blue on its own. Is there something wrong with my Pingi?
In this case you are probably using your Pingi in a bathroom or similar space with fluctuating humidity level. You can do this, but the strong fluctuations in the humidity level confuse the indicator. When the indicator keeps turning blue shortly after taking a bath or shower, the ventilation in the room itself is probably enough to take care of any excess moisture in the air. When PINGI is full of moisture, the product will no longer be able to remove any more moisture from the air. The indicator will change colour depending on the current humidity level in the room. When the relative humidity percentage (RH) is over 65 percent, the indicator turns pink. When it is below 65 percent, the indicator will be blue. All you need to do is to regenerate it to restore its dehumidifying function.